Privacy Policy

This Privacy Policy describes how Bays International (“Bays International”, “we”, “us” or “our”) handles personal information when you visit www.baysintl.com, contact us, or submit an enquiry through our website. It should be read alongside any notice shown at the point where information is collected.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact and business details: name, company, business email address, country, and other details you choose to provide.
• Enquiry details: product category, estimated quantity, specifications, messages, and information you include in a request for a quote or other business enquiry.
• Communications: information contained in emails or other correspondence you send to us.
• Technical and usage information: information such as pages visited, approximate usage patterns, browser/device information, referral information, and log data that may be collected through website technologies and analytics tools.

Please do not submit sensitive personal information unless it is necessary for your enquiry and you have a lawful reason to share it.

2. How we use information

We may use information we collect to:

• Respond to your questions, quotation requests, and product or sourcing enquiries.
• Communicate about samples, specifications, production, orders, delivery, or other requested business services.
• Operate, maintain, secure, and improve our website and services.
• Understand general website usage and measure website performance.
• Keep appropriate business records, prevent misuse, and comply with applicable legal obligations.
• Send business updates or marketing communications where permitted by applicable law. You can ask us to stop marketing communications at any time.

3. Cookies and analytics

Our website may use cookies or similar technologies to support site functionality, remember preferences, and understand how visitors use the site. The website currently includes Google Analytics measurement technology, which may collect usage and device-related information according to Google's settings and policies.

You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website function. Where required by law, we will provide appropriate choices or notices for non-essential cookies and analytics.

4. How we share information

We do not sell your personal information. We may share it only where reasonably needed for the purposes described in this policy, including:

• With service providers who support our website, communications, analytics, hosting, or enquiry handling, subject to appropriate safeguards where applicable.
• When you ask us to involve a business partner or supplier to assess or respond to your specific enquiry.
• Where disclosure is required by law, regulation, legal process, or a valid request from a competent authority.
• To protect our rights, users, business, or systems, or in connection with a business transfer where legally permitted.

Third-party service providers may process information under their own privacy terms. We encourage you to review those terms where relevant.

5. Data retention and security

We retain personal information for as long as reasonably necessary to respond to enquiries, maintain business records, provide requested services, resolve disputes, and meet legal or operational requirements. Retention periods depend on the type of information and the reason it was collected.

We use reasonable technical and organisational measures intended to protect information. No method of online transmission or electronic storage can be guaranteed to be completely secure, so we cannot promise absolute security.

6. Your choices and rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information, or to object to particular processing. You may also withdraw consent where processing is based on consent. These rights may be subject to legal conditions and exceptions.

To make a privacy request, contact us using the details below. We may need to verify your identity and clarify the request before acting. You can also ask us to stop sending marketing messages.

7. Third-party links

Our website may link to third-party websites or services. We do not control their content or privacy practices. Their own policies apply to information you provide directly to them.

8. Children's privacy

This website is intended for business and professional audiences and is not designed to solicit personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the matter.

9. International processing

Because we work with international customers and service providers, information may be processed in countries other than the country where you are located. Where applicable, we take steps intended to ensure that such processing is handled in accordance with relevant legal requirements.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, or legal requirements. The “Last updated” date at the top indicates when this page was most recently revised. Please check this page periodically for updates.

11. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact Bays International:

This page is a general privacy notice prepared for the website and is not legal advice. Please review it against your actual data practices, service-provider arrangements, and applicable privacy laws before publication.